Returns & Exchanges
At Loaded Cafe, we strive for perfection in every dish; however, if your order is incorrect or unsatisfactory, please contact us immediately for a replacement or refund. Due to the perishable nature of our food, all claims must be made within two hours of pickup or delivery.
Verify Your Order
Check your meal upon receipt to ensure everything is prepared to your satisfaction and matches your order confirmation.
Contact the Store
Call the specific Loaded Cafe location where you placed your order or use our online support portal to report any issues.
Provide Proof
Keep your receipt and be prepared to provide a photo of the incorrect or damaged item to help our team process your request.
Receive Resolution
Our manager will offer an immediate remake of your meal, a store credit for future use, or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing